FAQ

1. What products does Mr Nutty offer?

Mr Nutty offers a variety of handcrafted snacks and spreads including:

  • Peanut Butter
  • Peanut Brittle
  • Coconut Brittle
  • Snack Packs
  • Other locally inspired treats

Our products are made with carefully selected ingredients for rich taste and quality.

2. How do I place an order?

Simply:

  1. Browse products on our website
  2. Select your preferred options or weight
  3. Add items to cart
  4. Proceed to checkout
  5. Complete payment

You will receive an order confirmation after successful checkout.

3. What payment methods do you accept?

We currently accept:

  • Mobile Money
  • Visa
  • Mastercard
  • Other secure payment methods available at checkout

4. Do you offer delivery?

Yes. We deliver to selected locations. Delivery timelines may vary depending on your location and courier availability.

5. How long does delivery take?

Delivery times may vary, but most orders are processed within 1–3 business days after payment confirmation.

6. Can I cancel my order?

Orders may only be canceled before they are processed or shipped. Please contact us immediately if you need assistance with an order.

7. Do your products contain allergens?

Yes. Some products may contain:

  • peanuts,
  • nuts,
  • dairy,
  • or related ingredients.

Customers with allergies should carefully review product information before purchasing.

8. How should I store your products?

For best freshness:

  • Store in a cool, dry place
  • Keep sealed after opening
  • Refrigerate products if recommended on packaging

9. What should I do if I receive a damaged or incorrect order?

Please contact us within 48 hours of delivery and include:

  • your order number,
  • photos of the issue,
  • and a brief description.

We will review the issue and assist accordingly.

10. Do you accept returns?

Due to the consumable nature of our products, returns are generally not accepted. However, refunds or replacements may be offered for damaged or incorrect orders.

11. How can I contact Mr Nutty?

You can reach us through:

  • our website contact form,
  • social media pages,
  • or our official customer support email.

12. Do you offer wholesale or bulk orders?

Yes. For wholesale, events, or bulk purchase inquiries, please contact us directly for pricing and availability.